Navigating the health system for normal health issues or cosmetic surgery has to be undertaken with a well-understood concept of what your patient rights are. They’re intended to look out for you, assist you in making knowledgeable choices, and provide safe, respectful, and quality care. From confidentiality and consent to conflict resolution, having an understanding of your rights can change your healthcare experience for the better.
What are Patient Rights?
Patient rights are legal and ethical standards that govern the relationship between healthcare providers and patients. They are supported by law, regulation, and codes of practice, such as the Australian Charter of Healthcare Rights. They are applicable to all healthcare facilities, public, private, general, or specialty, and respect and treat patients with dignity.
Important patient rights are:
- Provision of health care without discrimination
- Receiving safe and quality care
- Having information on available treatments
- Giving or withholding consent
- Having their own medical and privacy information protected
These are not recommendations—these are enforceable standards maintained by statute, and healthcare professionals are required to adhere to these.
The Role of Informed Consent
Informed consent is the most essential part of patient rights. Practitioners need to describe the nature of treatment, possible risks and advantages, alternatives, and consequences of refusing the treatment before any medical or dental procedure. It ensures patients make informed and voluntary choices.
This also applies to elective surgery, such as cosmetic dental work. As an example, a patient presenting for Adelaide Invisalign should be provided with a full description of how the aligners work, how long treatment will last, what discomfort can be expected, and what risks exist. A signed consent form after proper consultation should confirm that the patient is aware and agrees to go ahead.
Privacy and Confidentiality
Medical and dental records are sensitive, and it is a basic patient right to keep this information private. Under the Privacy Act 1988 and state law, there is an obligation on health practitioners to ensure patient information is collected, stored, and transmitted securely.
They have the right to access their own records and amend them if they later prove to be in error. It is particularly important in instances of changing practitioners or seeking second opinions, having continuity and consistency in care.
In addition, providers cannot release your health information to family members, employers, or insurance companies without explicit consent except where there is a legal mandate.
Complaints and Dispute Resolution
Even with best efforts, there may be situations when patients feel their rights are breached. It might be an issue of concern about the quality of treatment, communication issue, or unauthorised sharing of information, and patients are free to lodge complaints.
The majority of medical practices have a formal process for resolving complaints. If the complaint is not resolved, patients can approach independent bodies such as the Health and Community Services Complaints Commissioner (HCSCC) in South Australia or the Australian Health Practitioner Regulation Agency (AHPRA). These councils consider complaints objectively and help to maintain professional standards.
Patients are advised to maintain written records of the complaint, such as dates, names, and all correspondence, to assist their case and to secure a resolution.
Making Empowered Healthcare Decisions
Being an advocate for your own healthcare is all about knowing your rights and standing up for them assertively. Don’t be afraid to have questions answered, clarified, or get a second opinion if you are unsure of a treatment option or diagnosis.
It is also nice to know the difference between compulsory and voluntary treatments as fees and legislation may vary. Public health treatment is generally subsidised or even free, while private treatment like cosmetic dental treatment can include private insurance or out-of-pocket payments.
Whatever your reason for visiting us – regular check-up, or looking into more complex treatments like clear aligners – you are in charge of your treatment, and your decisions need to be upheld.
The Legal Framework Underpinning Patient Rights
Australian legislation governing healthcare aims to give powers to patients and hold providers to account. Legislation of particular significance includes:
- The Health Practitioner Regulation National Law
- The Australian Privacy Principles
- State-based health services acts
These legislations complement ethical codes, like those promulgated by the Australian Dental Association or the Medical Board of Australia, to form an overarching framework of patient care.
Not only are they clinically trained but also in legal responsibilities and ethical codes of practice, to ensure they are working within a professional and legally correct environment.
Seize the Initiative on Your Health Journey
Being aware of your rights as a patient gives you the power to make informed, empowered choices about your care. Whether you’re addressing general health concerns or exploring cosmetic options, being informed is your best protection. For more information, visit the Australian Charter of Healthcare Rights or speak with a qualified healthcare provider about your rights and options.